At weplay, your privacy matters. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, and the rights you have over your own data. Please read this page carefully before registering or using any part of our platform.
When you register for a weplay account, we collect personal details such as your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement under Philippine law, and set up your account correctly. We may also ask for a government-issued ID during our Know Your Customer process, which is a standard requirement for licensed gaming platforms operating in the Philippines. Any additional information you voluntarily provide — such as your preferred language or communication preferences — is stored securely and used only to improve your experience on the platform. You are responsible for ensuring that all information you submit is accurate and up to date.
As you use the weplay platform, we automatically collect data about your activity, including the games you play, bets you place, deposit and withdrawal history, and the features you interact with most. We also collect technical data such as your device type, operating system, browser version, IP address, and session timestamps. This data helps us maintain platform security, detect unusual activity, and ensure that our services function correctly across all devices — including Android and iOS mobile phones commonly used by Filipino players. Aggregated and anonymised usage data may be used to improve our product features, optimise game performance, and develop new offerings that better serve the Philippine market. We do not use this data to make automated decisions that would negatively affect your account without human review.
When you make a deposit or request a withdrawal, we collect the payment details necessary to process your transaction, such as your GCash number, bank account details, or other local Philippine payment method information. Full payment credentials are processed through encrypted, PCI-compliant payment gateways and are never stored in plain text on our servers. We retain transaction records as required by Philippine financial regulations and our licensing obligations, and these records may be reviewed in the event of a dispute or regulatory inquiry. We do not share your financial details with third parties except where required to complete a transaction or comply with a legal obligation. If you have questions about a specific transaction, our support team is available to assist you.
weplay does not sell, rent, or trade your personal information to third-party marketers under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by Philippine law or a valid legal order. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance.
As a Filipino player, you are protected by the Republic Act No. 10173, also known as the Data Privacy Act of 2012, which grants you a number of important rights over your personal information. You have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no longer a legitimate reason for us to retain it. You may also object to certain types of processing, request that we restrict how we use your data, and receive a copy of your data in a portable format. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We will respond to all verified requests within the timeframe required by Philippine law.
The weplay platform uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players navigate the site so we can make improvements. Essential cookies are required for the platform to function and cannot be disabled without affecting your ability to use core features such as logging in and placing bets. Analytics cookies help us understand which sections of the platform are most popular and where players encounter difficulties, allowing us to prioritise improvements. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to the main platform features. We do not use cookies to serve third-party advertising or track your activity on other websites.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine gaming regulations, tax laws, and anti-money laundering obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with regulatory requirements. Data that is no longer required for any legal or operational purpose is securely deleted or anonymised. If you request the deletion of your account, we will process your request promptly and confirm which data must be retained for compliance reasons and for how long. You will not receive marketing communications from us after your account has been closed and your data retention period has expired.
This Privacy Policy may be updated from time to time to reflect changes in our platform, applicable Philippine legislation, or industry best practices. When we make material changes, we will notify registered players via the platform or by email to the address associated with their account. The effective date at the top of this page will always reflect when the policy was last revised. We encourage you to review this page periodically so that you remain informed about how your data is being handled. Continued use of the weplay platform after any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions about how weplay handles your personal data, or if you wish to exercise your rights under the Data Privacy Act of 2012, please reach out to our support team. You can also review our Terms and Conditions, our Responsible Gaming guidelines, or visit our FAQ page for more information.